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H&H Delivers Results

Business: A small business serving 750 people with a competent, dedicated and well-loved foodservice director.

Situation: The business owner trusted the food service director and gave him full authority. The foodservice director utilized established local vendors who had a long-term relationship with the business. The owner noticed two growing problems: (1) expenditures on food, paper, cleaning supplies and related items had risen over the years and (2) customers were not completely satisfied with the menu and food quality.

Challenge: H&H was contacted to design and implement a program to reduce costs and improve purchasing efficiencies.

Results of the Program implemented by H&H:

Food costs decreased by 32% over 5 years, from $210,000 to $144,000
Customer evaluations showed improved satisfaction with the food service
The food service director acknowledged the program both saved money and streamlined his job, allowing him to focus more on quality and customer satisfaction.
Similar savings were realized in other areas: a 30% decrease in paper and cleaning supplies over 5 years and a 40% decrease in the cost of health care supplies in just one year.
The improved financial performance resulted in a more efficient overall operation and a business better able to meet the strategic objectives of its owner. The business remains an H&H client.

This case study is true and results are typical. Names have been omitted in the interest of confidentiality.

H&H Purchasing is a leading buying group and purchasing services provider for small businesses and not-for-profit agencies.